Customer owner
Defines commercial requirements and acceptance criteria.
Onboarding
From commercial qualification to governed tenant operations.
Metro ICT onboarding turns a buyer or partner requirement into a clear operating model with defined tenant, provider, workspace, support, and recovery boundaries.
Onboarding workflow
01Qualify the SaaS product, customer segment, and operational risk
02Map tenant, provider, server, workspace, and domain requirements
03Define recovery, backup, support, billing, and lifecycle controls
04Implement KAWI-backed provisioning and runtime workflows
05Validate customer workspace access and operating documentation
Who participates
Platform operator
Configures providers, servers, tenants, routing, and recovery paths.
Implementation partner
Coordinates application setup, workspace readiness, and customer handover.